Technology and business challenges will drive relationships in new directions - Mike Barnard, executive officer, Capita Customer Management
Disrupt or be disrupted; the employment screening industry is at an existential fulcrum - Susie Thomson, managing director, Security Watchdog, part of Capita
Will 2019 see the rise of AI and bots – and the demise of webchat? - Alan Linter, insight, analytics & improvement director, Capita
2019 will be the year of people and communities - Alex Cousins, business development director, Capita
An evolution in the tools to combat cyber threats - Martin Deacon, chief technology officer, Capita Network Solutions
5 customer experience predictions for 2019 - David Cousins, head of solution consulting, Capita IT and Networks
Less travel is the future of travel management - Jonti Dalal-Small, head of behavioural science, Capita Travel and Events
Our urban green spaces will work harder – and we’ll be working in them - Martin Kelly, land planning director, Capita Real Estate and Infrastructure
Virtual assistants and automation will deliver on their promises - Alan Hartwell, chief technology officer, Capita Software
5 predictions for technology in local government and housing for 2019 - Anthony Singleton, managing director, Capita One, Capita Software
A new attitude towards transformation, and some tough decisions for the public sector - Kate Fitzsimons, business development director, Capita Local Public Services
What might 2019 hold in local government recruitment? - Nick Cole, director for local government, Veredus, part of Capita
Putting the people back in to New Year predictions - Sally Earnshaw, managing director, Blue Sky, part of Capita
5 key predictions for recruitment in 2019 - Geoff Smith, executive director, Capita Resourcing
Robots vs people, AI vs data, and a big year for Virtual Reality - Ismail Amla, chief growth officer, Capita
2019 – the year of the unknown for the real estate sector - Deborah McLaughlin, managing director, Capita Real Estate and Infrastructure
In 2019 we’ll see the continued evolution of digital payments - Stephen Ferry, managing director for financial services, Capita Software