911eye does not require anyone to download and install an app. Instead it works via SMS text message or email.
The Public Safety Telecommunicator (PST) simply sends a text or an email to the smartphone of the caller. By clicking on the URL link contained within the text message or email, a secure ‘one-time-use’ live video stream is enabled.
The stream allows the PST to see the incident, assess how serious it is and decide what and how many resources to deploy.
Additionally the caller’s location, via GPS coordinates, are provided to the PST and shown on the integrated mapping which is also dynamically updated - if the caller moves, the PST can see their track.
With the very latest updates, once the live stream is enabled, this can be shared by the PST with a supervisor to provide oversight and support to the decision making. Based on operational requirements the stream can also be shared with First Responders to deliver real-time situational awareness to ensure their, and the public's, safety.
The 911eye team have worked closely in our partnership with Microsoft to ensure that the service is fully compliant with the requirements to be hosted in the Microsoft Azure Government cloud and therefore provide assurance to our clients of its security and privacy.
Microsoft Azure Government delivers a cloud platform built upon the foundational principles of:
- privacy and control,
- compliance, and
Azure Government delivers a dedicated cloud enabling government agencies and their partners to transform mission-critical workloads to the cloud.
Azure Government services handle data that is subject to certain government regulations and requirements, such as FedRAMP, NIST 800.171 (DIB), ITAR, IRS 1075, DoD L4, and CJIS.
In order to provide you with the highest level of security and compliance, Azure Government uses physically isolated datacenters and networks (located in U.S. only).
More info on Azure Government can be found here
Casper PD deploy 911eye for COVID-19 Professional Distancing
Manchester Township PD, New Jersey sign up to 911eye
Adoption of the 911eye service will enhance the Department’s ability to deliver the highest possible service to their citizens and further safeguard lives and property whilst helping to gather vital evidence in support of any investigations.
Take a look when 911eye featured on Lester Holt's show on NBC earlier this year..
“911eye has the potential to transform the way we police. We’re very proud to be leading the way as the first US force police department to adopt the technology. It’s critical for the safety of our communities that we respond to incidents quickly and with the right resources, to the right locations, and this helps us to do just that.”
Lisa D. Parker, Chief of Police, Manchester Township Police Department
911eye forms part of a major dispatch center upgrade
Gloucester Township Police Department have launched a significant upgrade to their Dispatch Center with 911eye an integral part of the Department’s strategy of adopting the latest technology innovations to enhance their service delivery.
“This will now give a fresh look at the immediate 911 call that we may have not had an opportunity to have before, as opposed to us waiting to arrive on location with a body camera,”
Gloucester Township Police Chief Harry Earle
Edinburgh PD, TX adopt 911eye to promote public and officer safety.
Edinburg PD became the first Police Department in Texas to adopt the 911eye service. After a short trial it became clear that this service was going to change the way that the Department responded to certain 911 calls enabling dispatchers to confirm the location of the caller, assess how serious the incident is and decide what and how many resources to deploy.
A further key element of the service is the ability for the Department to save the video stream as evidence to support any future investigations.
Take a look here as Valley Central news takes a look at the new service at Edinburg PD
Camden County Department of Public Safety joins the 911eye family
Camden County’s Department of Public Safety has become the latest in a growing list of organizations to purchase 911eye.
The Department comprises the Office of the Fire Marshal, Office of Emergency Management, and County-wide Communications Center as well as the Regional Emergency Training Center, a Joint Operations Center, and the Community Emergency Response Team.
911eye will be used in the Communications Center to provide instant, secure live video feeds to enhance situational awareness, confirm caller locations and support operational decision making across the county.