Avoid job cancellation and promote collaboration
By using ResponsEye an organisation can reduce the number of non-essential job cancellations by promoting remote site visits, inspections and collaboration between engineers
Reduction in Cost to Serve
By moving jobs to be completed remotely through ResponsEye companies can:
Quicker 'time to fix'
By identifying locations quicker, fixes can also be completed more rapidly, reducing the overall loss statistics. As service loss is often Customers’ number one priority this has important KPI benefits
Environmentally Friendly
By reducing unnecessary travel to customer and development sites, there is a subsequent decline in Carbon generation
More Effective Customer Service
ResponsEye can facilitate a faster response and resolution of a customer query/issue and this has been proven to be a key KPI indicator.
In addition, more focus can be spent on value add work which enhance the customer journey, as opposed to non value add travel.