When it comes to the state of digital adoption most builders merchants lag behind companies in other retail industries including; travel and media. Many have started the journey to digital transformation with this early stage of maturity involving web and online initiatives, whilst the more advanced initiatives are the resolve of the few.
Travis Perkins is one example of an organisation that is shifting towards a digital model in its stores with a new brand, designed for trade customers working in the digital age.* But for many there are four key barriers hindering businesses wanting to adopt digital technologies.
Inflexible Capex cost models
Fear of cyber security issues
The barrier of legacy infrastructure and processes
The availability of trusted advice
In this white paper we explore some of the trends re-shaping the builders merchant industry and showcase the technologies shaping its digital transformation.