Voice, video, web conferencing, email, messaging, presence, teleconferencing…
Giving your teams the tools to collaborate faster and more effectively can drive productivity, speed decision making, boost innovation and even cut costs.
Helping your people work better, faster, smarter
With the pressure on organisations to think and innovate ever faster, the ability to collaborate in smart, engaging and intuitive ways has never been more important. Modern collaboration technologies help to cultivate the ideas that will move your business forwards. They improve the productivity of your workforce, empower them to operate remotely as a virtual team, and cut costs for your organisation by reducing travel. In short, collaboration and the tools that enhance it are now key business issues.
What is your biggest Collaboration challenge?
- Understand your company’s requirements
- Disparate systems
- Logistical difficulties
But without integration the results will be poorer
However, many organisations are hampered by disparate systems that render modern-day collaborative techniques almost impossible. Attempts to share documents or even arrange meetings are shrouded in a fog of uncooperative applications.
When the technologies are not talking to each other, how can your people have the conversations vital to forward-thinking companies? A holistic, integrated solution is essential – one based on an open programmable system that can be easily customised to evolve with your communication needs. And it has to be a solution that your workforce actually wants to use and can use, because it’s simple and intuitive.
Building a successful collaboration strategy
Capita IT and Networks can support you with every aspect of your communications needs. We understand the importance of knowing your business and growth strategy, of aligning the correct collaboration tools and having the right underlying infrastructure and networks so those tools function effectively. We also know collaboration is about a lot more than video conferencing. The technologies and approaches are constantly evolving, and we can keep you at their forefront. Importantly, we can also help train your staff so they become keen adopters – increasing your ability to drive desired productivity improvements and realise your ROI goals.
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Challenges and benefits
The challenges you’ll face
To be truly productive, collaboration tools need to support business workflows through an unbroken chain of integration. Bolting them on to disparate systems that don’t ‘play nice’ with each other invariably means that somewhere that chain will snap.
Legacy infrastructure can make your collaboration strategy stutter in its ambition. The will is there, but the technology cannot rise to the challenge. Despite investing in the tools, your organisation doesn’t reach its full collaborative potential.
Encouraging adoption can be a major challenge. When tools are not intuitive, or vary in procedure from system to system, your teams are less inclined to use them, wasting their effort and your investment.
Real time collaboration applications – such as high definition video conferencing – can put significant pressure on your connectivity infrastructure. If it can’t deliver the throughput, the video quality will suffer. Your workforce will avoid using it, and you’re back into adoption challenges again.
Enabling your teams to work remotely and across far-flung locations will inevitably mean sharing sensitive documents. Is your connectivity infrastructure secure enough for you to feel confident when that happens?
The benefits you’ll see
Unite your teams. Co-creation tools are ideal for bringing together a dispersed workforce. Combining Voice, Video, Messaging, Presence and Conferencing on a single, seamless platform lets them do their best work, wherever they are.
Work in the best way. Let your teams communicate with colleagues in the way that works best for the idea they’re discussing. Maximise their productivity and effectiveness, and realise a more efficient business.
Cut travel costs. Reducing travel – especially internationally – not only removes costs for your business but also lifts stress from your teams and gives them more time to work on what matters.
Think faster. Swap easily from desktop to mobile, from call to video. Your people can be more spontaneous in how they collaborate and decisions get made faster.
Be better informed. Conversations are easier to enrich with content that’s more engaging, immediate and informative – charts, documents, interactive smartboards, video and more.
Save space and be greener. When staff hotdesk and work remotely, you can rationalise your office space, again reducing costs. Cutting down on travel will also shrink your carbon footprint.
Improve work processes. Sharing work documents means everybody is literally on the same page, all working to the latest versions and all able to make and see changes instantly, greatly improving your working processes.
Create virtual teams from the best talent. Build your teams based on their expertise, not their proximity to the office. Collaborative remote working not only opens up a global pool of talent but also makes it easier to retain the great people you already have by offering them better work/life flexibility.
Use AI to work smarter. Automation and integration of AI and bots can help teams share information rapidly and efficiently, automatically creating teams spaces from a trigger event and inviting only those who really need to take part. Productivity is increased – and those interminable email invite chains banished.
Capita IT and Networks can deliver every service required to make up your ideal collaboration portfolio – voice, email, mobile, presence, messaging, video conferencing and more.
We work at the forefront of collaborative tools and technology. Whatever inspiration your teams need to do their best work, from Microsoft Office 365 to huddle spaces and Webex meetings, we can supply it. As the technology evolves we’ll keep you up to date with the latest new and exciting tools.
Having the right underlying infrastructure is vital if collaboration projects are to achieve their full potential. We’ll ensure your networks can support your collaboration tools effectively, giving you the speed, connectivity and reach you need.
Many investments in IT fail to realise an ROI because users feel uncomfortable with the technology or don’t appreciate its benefits. Capita IT and Networks can provide usage analytics plus advice and training, both for users and the team responsible for the day-to-day management of the solutions.
We’ll be here for your business throughout the entire project lifecycle, from strategic decision making through to design, implementation, management and support. We’ll ensure you minimise risk and get the most from your investment.
How we do it
IP Telephony: host audio and video calls over your network with improved quality and reliability
Collaboration applications: accelerate productivity with presence, instant messaging, team collaboration, video calling and conferencing
- Mobility: collaborate in any location, at any time, on any device
- Call recording: record all calls or be selective where users can have their calls recorded for later inspection and quality review
- Security and resilience: robust services, delivered securely and within data sovereignty guidelines
- Flexible cost models: delivers the best value for your investment in a payment plan that suits your needs
- Seamless migration: Capita professional services will deliver to your specification, allowing you to transition at your pace and with minimal risk and disruption
- Self-service and centralised management portals: empowering
Find out how we can support your business
Start the conversation
or call us on 0117 311 5757 or