Secure, reliable and stable ICT services you can rely on
Phase: Nursery/Primary/Special/PRUGovernance: Maintained/AcademyLocality: NationalContract type: Annual or multi year
The ICT Support Pro Service includes:
Unlimited telephone and remote support
On-site technical support visits can be purchased where required
Support for Microsoft networks
Support of Anti-Virus, security patches and service packs
Support for selected 3rd Party networks
Disaster Recovery subject to a valid backup
Technical support for peripherals and technical support for curriculum software applications that are on a supported version
Technical support for Apple devices
Access to new product field trials, including support and installation
Consultancy visits to aid in network development
Visit our buying portal to learn more or to purchase
Phase: Nursery/Primary/Special/PRUGovernance: Maintained/AcademyLocality: Staffordshire/Birmingham/Worcestershire/Midlands/West SussexContract type: Annual or multi year
The ProXtra Service includes all aspects of the Pro Service with the addition of a regular onsite technician support visit and all of the following:
A dedicated qualified technician onsite on a regular agreed basis
Routine server and system maintenance including backup monitoring
Provide support to your dedicated ICT Lead / Technician
Installation of software and build packages
Support of online learning environments, such as Microsoft Teams
Security and system updates including hotfixes
Administration and Curriculum server support
Advice given on ICT planning
Audits to feed in to schools asset register
Assistance with website filtering.
Phase: Nursery/Primary/Secondary/Special/PRUGovernance: Maintained/AcademyLocality: NationalContract type: Annual or multi year
The Fully Managed Service includes all aspects of the Pro Service with the addition of onsite engineer support and all of the following:
Take full ownership of your ICT and specific technical environments
Management and Technical support of Administrative & curriculum ICT networks
Support of Microsoft Products where Microsoft currently offer support/extended support for those products
Use of both remote support and onsite visits as appropriate
Day-to-Day Network Management tasks including user & server maintenance
Desktop configurations and printer management
Operational changes including software, printers and peripherals
Management and monitoring of essential ICT system hotfixes, security patches and Microsoft service releases
Liaison with other support partners to assist with the management of incidents connected to the Administrative & Curriculum ICT systems
Proactive assistance to aid in the discovery and repair and potential problems before they cause significant system issues
Regular preventative maintenance check of backups, server disk space and antivirus software & virtual environments
Specific contact escalation routes and service review meetings, in addition to a dedicated account manager
Development strategy meetings to achieve the Schools’ ICT future plans
Multi-year ICT planning with costings, including but not limited to, Infrastructure, Wi-Fi, Switches, Network & Server environments
Existing Disaster Recovery documentation will be assessed and new documentation created (if needed)
Dedicated ticketing system/portal for logging of ICT issues
Monthly reporting on call stats in relation to agreed SLA’s
Quarterly reports on future developments
Phase: Nursery/Primary/Secondary/Special/PRUGovernance: Maintained/Academy/MAT/Federation/IndependentLocality: NationalContract type: Annual or multi year
Our management information systems package includes:
Service desk support
Basic MIS training
MIS upgrades
MIS guidance notes and updates
Access to information newsletters and events
Procurement support
Project management
Phase: Nursery/Primary/Secondary/Special/PRUGovernance: Maintained/AcademyLocality: StaffordshireContract type: Annual
The School Fund Service includes:
Technical advice and support relating to V7 and V8 School Fund Manager software
Disaster recovery from a full valid backup (V7 only)
Support will normally be by telephone and remote systems access with onsite visits where Entrust Education Technologies deem applicable