Secure, reliable and stable ICT services you can rely on
Phase: Nursery/Primary/Special/PRUGovernance: Maintained/AcademyLocality: NationalContract type: Annual or multi year
The Pro Support Service includes:
Telephone and remote support from our experienced technical team for all your computer hardware, software, and peripherals
Technical support for all (non-MIS) ICT related incidents at your school
On-site technical support visits can be purchased where required
Support of Anti-Virus, security patches and service packs
Disaster Recovery subject to a valid backup
Technical support for MDM
Hardware Services support
Access to the Entrust EdTech Knowledge Base
Visit our buying portal to learn more or to purchase
Phase: Nursery/Primary/Special/PRUGovernance: Maintained/AcademyLocality: Staffordshire/Birmingham/Worcestershire/Midlands/West SussexContract type: Annual or multi year
The ProXtra Service includes all aspects of the Pro Service with the addition of a regular onsite technician support visit and all of the following:
A dedicated qualified technician onsite on a regular agreed basis
Routine server and system maintenance including backup monitoring Provide support to your dedicated ICT Lead / Technician
Installation of approved software and build packages
Support of online learning environments, such as Microsoft Teams Security and system updates
Administration and Curriculum server support Advice and guidance to support ICT planning
Audits to feed into school’s asset register
Assistance with website filtering.
Phase: Nursery/Primary/Secondary/Special/PRUGovernance: Maintained/AcademyLocality: NationalContract type: Annual or multi year
This SLA includes all aspects of the Pro SLA with the following additions:
Management and Technical support of ICT networks. Microsoft products are supported where Microsoft currently offers support / extended support for those products
Use of both remote support and onsite visits as appropriate
Day to Day network management tasks including user maintenance, desktop configuration and printer management
Operational changes including software, printers and peripherals
Management and monitoring of essential ICT systems, security patches and service releases
Liaison with other support partners to assist with the management of incidents connected to the ICT systems
Proactive assistance to aid in the discovery and repair of potential problems before they cause significant system issues
Regular preventative maintenance check of backups, server disk space and anti-virus software
Problem escalation contact name and service review meetings
Development strategy meetings
Phase: Nursery/Primary/Secondary/Special/PRUGovernance: Maintained/Academy/MAT/Federation/IndependentLocality: NationalContract type: Annual or multi year
Our management information systems package includes:
Telephone & Remote Support for Schools Information Management System (SIMS).
Access to our Entrust Edtech customer portal and Knowledge Base.
Support for all SIMS modules including Finance, Assessment, NOVA-T, InTouch, and apps for Teachers, Parents, and Students.
SIMS Upgrades delivered via SOLUS 3.
Microsoft Office Support: Guidance for using Word and Excel with SIMS.
Module Utilization: Help with evaluating and using all SIMS modules effectively.
Newsletters: Termly updates with best practices and SIMS developments.
User Groups: Access to groups showcasing SIMS advancements (two staff included under SLA).
Seminars/Webinars: Sessions on key processes like End of Year and Census Returns (two staff included under SLA).Training Courses: Full-day and half-day courses on core SIMS areas, available remotely or in Stafford.
New Module Consultations: Demonstrations and consultations for new modules.
Ongoing Consultancy: Support to maximize SIMS for school improvement.
Basic MIS Training: Training and guidance on MIS upgrades.
Guidance Notes: Updates and notes for effective MIS usage.
Procurement Support: Assistance with procurement processes.
Project Management: Expert project management services.
Phase: Nursery/Primary/Secondary/Special/PRUGovernance: Maintained/AcademyLocality: StaffordshireContract type: Annual
The school fund service includes:
Technical advice and support relating to V7 and V8 School Fund Manager software
Disaster recovery from a full valid backup 0/7 only)
Support will normally be by telephone and remote systems access with onsite visits where Entrust Education Technologies deem applicable