Organisations rely on their IT infrastructure more than ever. When something goes wrong it can cause a major headache for the business, its staff and its customers. They need to know it will get fixed fast and by a qualified expert.
Capita IT and Networks help a wide range of customers across the UK and the Republic of Ireland with a broad and comprehensive suite of IT services and support – in the field, on-site and via our 24/7/365 service desk.
We give clients the confidence that their ICT estates are in safe hands should something go wrong. We ensure local, knowledgeable engineers are ready to respond quickly, reducing the time it takes to resolve problems and get your business and your users back up and running.
With our field, on-site, and project services teams you’ll gain access to a pool of knowledgeable and responsive resources with specialist skills ready to support your in-house team. You can reduce fix times, minimise downtime and free up your internal IT department to focus on other projects.
Our team of remote, field-based and on-site engineers provide storage, network, desktop and server support. They also deliver hardware break-fix and IMACD (installations, moves, adds, change and disposals).
They are backed by our renowned UK-based ITIL service desk, service management and resource scheduling teams, all underpinned by leading service management and mobile systems to deliver dependable 24/7/365 support.
Different response times are available, depending on the criticality of your infrastructure. With a variety of SLAs and flexible service windows - from a guaranteed four-hour fix through to a 24-hour turnaround – you can find the right service level to meet your budget and your business needs.
On-site resources can offer your business many services including desktop and server support, desk side resolution, warranty and non-warranty hardware support, preventative maintenance, equipment testing, patching and security.
Our services can also deliver one-off project support to manage more complex roll-out or upgrade projects or simply to provide the resources to manage those projects you do not have the right skills or capacity to complete effectively in-house. This includes hardware deployments with end user device rollouts, desktop imaging and data recovery, system and server deployments, site auditing, consultancy and post implementation floor walking.