The tools we use
The IT Service Management toolset used by Capita IT and Networks is founded on BMC Remedy, which has the largest ITSM customer installed based available within the market. Intuitive to use and built natively for mobile, it enables our customers to engage by phone, email and instant messaging on a variety of devices, from desktops to tablets.
It is highly configurable and can be tailored to meet clients’ requirements, including deployment of bespoke custom code if needed. Its self-service Digital Workplace portal allows your staff to access a wide range of services, gain visibility of assets under their control and resolve problems.
In a single view, users can log incidents and make, track and cancel service requests. The toolset’s knowledge bank offers context-aware dynamic presentation of knowledge articles relating to users’ current activity - a valuable and integral part of their experience.