The telecoms industry must meet the challenge of both transforming its own business and publicly leading the charge, casting a sharp spotlight on the sector. The role of the workforce is front and centre in this transformation, yet there remain many questions – and therefore considerable uncertainty - over what the future of the workforce should look like:
Answering these questions will be the first step for an industry already struggling with skills shortages. Better use of employee data through adopting AI and big data analysis tools will make a dramatic difference in the industry’s ability to manage and upskill its employees.
The message is clear: there is a huge opportunity now to drive change and become digital leaders for the future, but if the telecoms industry does not attend to these challenges and define its value to the market, it will be swallowed up by its more agile digital competitors.