There is certainly evidence to suggest that organisations are actively pursuing the automation of jobs which are highly repetitive and mundane.
The telecoms industry has been identified as being at particular risk of disruption: data from the Office of National Statistics suggests that many telco-specific roles are likely to be automated at least in part:
This is supported by data from the World Economic Forum (WEF) which indicates that within the IT and Communications industry, people will lean more and more on machines to complete tasks.
It's important to note, however, that the WEF does not imply replacement, only that the workforce will begin to take a hybrid approach, with roles being completed through a combination of human and technological input.
This shift is already recognised with the telecoms industry.
Research by Capita released in 2019 found that 82% of HR Directors in IT and Telecoms expected the number of roles requiring people to collaborate with AI to increase in the next 5 years.
A final thought; where many have talked about technology augmenting the human workforce, it may be more appropriate to consider that human creativity, innovation and ability to solve complex problems will augment the mundane tasks completed by bots: human-augmented technology.