For the telecoms industry, the success or otherwise of its transformation will be built on the ability to exploit their data more effectively, using AI and other data analysis tools to inform and accelerate decision-making as well as to justify spend. For its workforce, this means:
Expectations are high both within the industry, and for those watching. There is a sense of changing perspective and priorities. The days of technology dominating the innovation conversation at the expense of the people who will develop, implement and adopt it are gone.
The reality is that people now form the basis of competitive advantage. It is time for the telecoms industry to act, because only by taking these three steps can the telecoms industry can transform itself into the digital leaders of the future.