It should come as some concern that only just over a third (38%) of workers said they are fully confident in using all the available functionality of the technology (devices and software applications) they are required to use at work.
That figure falls even lower to 29% for those in the charity sector and 33% in healthcare.
This underlines just how crucial IT training is when it comes to creating a digital workspace.
An organisation could have the greatest IT setup on the planet, but it will not have a positive impact if employees are unable to use it. Although it takes effort for employers to get the right tools and training processes in place it is crucial.
More than three quarters (77%) of workers say that better IT training would make them more productive at work. This indicates that better IT training represents a clear opportunity to drive productivity within organisations.
It doesn’t have to all be undertaken in-house, of course: third-party providers can be asked to provide training on the tools as part of a wider conversation about ROI and ongoing relationships.
To what extent do you feel confident using all the available functionality of the technology you are required to use at work?
Of course productivity is crucial, but organisations must consider employee retention too, as only 16% of workers reported that their current IT experience makes them feel valued.
With 76% of respondents believing that technology is a factor in their career choices (almost a quarter - 24% - say it is a large factor), employers must consider the retention and employment implications of their actions.
This tallies with our 2018 CIO survey, which showed, conversely, that 91% of CIOs believed the IT user experience was very or somewhat important in attracting and retaining new talent.
How important do you think the IT user experience plays in people's career choices today?